Thursday, 20 November 2014

Telephone tip

There's no need to panic anymore on the phone. It's true that removing non-verbal communication makes it more difficult to transfer and receive a verbal message but you can turn it to your advantage. By simple saying, 'hold on, please' you give yourself time to collect your thoughts and your interlocutor has no idea that's your reason!

Simple but very effective. Try it next time!

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